How To Modify The Shipping Details from BizDesk

We all have had that customer that reaches out to us after placing the order and say they entered the wrong shipping address. Well here are the steps to take to modify the Shipping Details on an order. We are listing the steps, however, make sure to know the country that it is shipping to ,as some have limitation on the changes that can be made. These details can also be found in the Shipping Method pages that are coming soon.

NOTES about this process: First, the order still has to be in processing. If the order has reached the Fulfillment part of processing, you will not be able to change the shipping address or method. You cannot make changes if the order is on the B2CS Status. Make sure to remove that status first.

On the bottom there is a box listed as Info. If you have details of when you cannot make changes to the address specific to your country or shipping method, please add it. These will be helpful to now. 

Step-by-step guide

1. To start the modification you will begin on the Order Details Page.
   
2. Click on Modify Shipping Tab. Here you can now chose to either modify the shipping address or change the shipping method. 
   
3. Click on the Change Address link above the address: Here you can select a preexisting address from the account already or you can add an apt # or change a zip code or even the whole address if needed. ****We cannot change the country on an existing Order. If the customer placed the order to Russia, and is asking to change it to the US, we will have to cancel the order and have the customer reorder.
   
4. For the countries that have multiple shipping methods, you can select to change the method from the drop down. We can change it based on the customers request or to upgrade it as a courtesy for some reason. If it is by the customers Request make sure to check the box to update the shipping cost. ***For all Duties and Taxes Prepaid Shipping Options, we cannot change the shipping method. It would have to be cancelled and have the customer Reorder.
   
5. Once you have made the appropriate change double check it to the details provided by the customer. Then press Save. Once it is saved a note will be generated with the previous address and/or shipping method and the new details will be listed on the order. 
   
6. Now you are done and able to let the customer know the change was successful. 

Some options like BoxBerry Pickup you cannot make changes to the address or shipping method, as it is pre-selected by the customer when placing the order. You would have to cancel the order and have the customer replace it. 

If trying to change the shipping method with the D&T Prepaid on them, you would need to cancel the order and have the customer reorder. 

If trying to change the country on an order then we would have to cancel the order and have the customer reorder it. 

If the customer is asking us to add special characters to the address we cannot as it is not able to be used in our address system. It will cause it to be undeliverable and could cause a slight delay in processing.