Returned Orders: If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage and quarantine fees).
Undeliverable address No one available to accept the delivery Order refused by the customer Refusal to pay customs fees Refused by CustomsNote: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, then package will be abandoned and no refund will be available.
Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.
Lost in Transit Orders: Please click here https://secure.iherb.com/info/Contact?livechat=en-US to send us an email from the contact form or you can also chat with a qualified customer service representative and we will be glad to assist you.
Undeliverable address No one available to accept the delivery Order refused by the customer Refusal to pay customs fees Refused by CustomsNote: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, then package will be abandoned and no refund will be available.
Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.
Lost in Transit Orders: Please click here https://secure.iherb.com/info/Contact?livechat=en-US to send us an email from the contact form or you can also chat with a qualified customer service representative and we will be glad to assist you.
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