General
- Untitled
- SOP-031: Merging Zendesk
- iHerb Triple Gurantee
- Zendesk - How to Create a New Ticket
- SOP-029: GL - CS Communication (Only for Japan)
- SOP-025: Sales Tax
- Urgent Escalation Contacts for CS Management
- Department Contacts
- SOP-001: Interdepartmental Transfers
- SOP-006: Archived Order
- SOP-004: Escalation Procedures
- SOP-016: Product Recommendations
- SOP-014: Report Fraud
- SOP-009: Account Status Change
- SOP-012: Verification Hold Orders
- SOP-002: Refunds and Reships
- SOP-015: Product Escalations
- SOP-018: Friendly Fraud
- SOP-008: Global Mail Refunds
- SOP-005: Credit Card Handling
- SOP-003: Work Priorities
- SOP-013: Multiple Accounts
- SOP-019: Making Notes
- SOP-007: Expired CC
- SOP-021: Handling of Customer Complaints
- SOP-017: Reset Password