Ascendia

Overview:

Asendia is a local Postal option. The shipping method on our site is indicated as the local post for the country it services. Here are the options as you see them on our website. 

Asendia tracking is available at this link: http://apps.asendiausa.com/tracking/packagetracking.html?uid=MTc4OTgzMjM1NDA5NjUyMzMyODY3&pid=506032733-0 change the order number on the end for each order. On this tracking page you will find another link for the local tracking for the following countries. The tracking will be supported all the way through the shipping process. 

Norway - Shipping method will be indicated as Posten Norge. This option normally delivers within 7-14 days. This is not a prepaid option. The customer will be able to further track their package at the following link: https://sporing.posten.no/sporing.html?q=LS928760862CH - you can change the tracking number on the end to change for your order. 

Greece - Shipping method will be indicated as ELTA Hellenic Post. This option normally delivers within 12-16 days. This is not a prepaid option. The customer will be able to further track their package at the following link: https://www.elta.gr/en-us/personal/tracktrace.aspx - you will need to search by your tracking number when following this link for further tracking details. 

Portugal -  Shipping method will be indicated as CTT. This option normally delivers within 12-16 days. This is not a prepaid option. The customer will be able to further track their package at the following link: https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?lang=01&objects=LS928768075CH -  you can change the tracking number on the end to change for your order. 

Hungary - Shipping method will be indicated as Swiss Post. This option normally delivers within 10-14 days. This is not a prepaid option. ***Please Note that Hungary has been turned off temporarily.

All these shipping options will be cleared as a postal package. So it will be less scrutinized by customs for the customer. All packages are limited to $100 and 4 pounds. 

Tracking Scans:

AsendiaTracking -  http://apps.asendiausa.com/tracking/packagetracking.html?uid=MTc4OTgzMjM1NDA5NjUyMzMyODY3&pid=506032733-0

Label Printed - Means that Asendia received information about the package. 

Processed In Facility - Means the package arrived in Asendia Facility

Check-In Asendia Facility - Means that Asendia is completing their process for the package to be routed to the customer. 

Departed Asendia Facility - Means the package has been routed to the country destination. 

Posten Norge Tracking - https://sporing.posten.no/sporing.html?q=LS928740205CH

The Shipment is Obtained - Means that record of the package has been sent. 

The Shipment has arrived at the export terminal - Means that the package arrived at Asendia's facility

The Shipment has been sent from the sender country - Means that Asendia has started the shipping process from the US. 

The Shipment has arrived at the recipient country - Means it arrived in the Destination Country.

The Shipment is sorted and forwarded - Means that it was sorted through the facility and moved on to Customs.

The Shipment is under Import Processing - Means that the package is going through Customs Clearance. 

ELTA Hellenic Post - https://www.elta.gr/en-us/personal/tracktrace.aspx

Depart from outward office of exchange - Shipment in route to the destination country.

Posting Collection - processing at post office for routing.

Arrival at outward office of exchange - arrived at routing facility

Dispatch Unloaded - arrived in Athens facility

Dispatch loaded - Package loaded for routing 

Item to be delivered - Out for delivery

Final Delivery - Delivered

CTT Tracking - https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?lang=01&objects=LS928733235CH

National Reception - Package details were received 

Acceptance by the Post Service - Processing at Asendia's facility 

International dispatch - Shipping started from the US.

Awaiting for Declarative Procedures - Customs Clearance Process.

Item Cleared - Customs Clearance Completed

In Distribution - Out for delivery

Delivery Success - Delivered.

Resolution: 

If the customer is advising that the order was not received, and the tracking indicates Delivered. Please send an inquiry to the [e-mail]. They will further investigate this process. 

If you need additional support on tracking you can email [e-mail] or [e-mail] for assistance. Be sure to include the order number and tracking number in the subject line for easy reference back.