Korea

Notes

 2 carriers to Korea:

1. CJ Logistics
2. Lotte Global Logistics Co., Ltd.

• 2 containers through Korean Air and 2-5 containers through Asiana Airlines gets picked up every day except Saturday. Average of 5000 orders are shipped everyday through 2 airline services.

Modify / Edit request regarding PCC code or address change request:

• Please use macro below for the requests depending on the carrier.
• Dear x,
  
  Thank you for visiting our iHerb.com customer care team. We apologize for the incovenience.
  
  For PCC code or address change, please contact iHerb Team in CJ. Customer support phone number is 070-5239-0946, 070-4351-5239, 070-4351-5241 and operation hours are between 8 A.M. - 6 P.M. Customer support email address is [e-mail]
  
  If you have any problems during processing, please contact customer care team.
  
  If you have any further questions, please contact us at [e-mail]
  
  Thank you for using iHerb.com
• Dear x,
  
  Thank you for visiting our iHerb.com customer care team. We apologize for the incovenience.
  
  For PCC code or address change, please contact iHerb Team in Lotte for this issue. Customer support phone number is 032-745-9402 and operation hours are between 9 A.M. - 12 P.M. amd 1 P.M. - 6 P.M. Customer support email address is [e-mail]
  
  If you have any problems during processing, please contact customer care team.
  
  If you have any further questions, please contact us at [e-mail]
  
  Thank you for using iHerb.com

CJ Logistics

• No Pick on Saturday
• Going to Incheon ICN
• Contact numbers for changing address, PCC code or any modification (including custom clearance issues)
• Do not contact CS-Tier 2 or GL to find out where the package is unless estimate date has passed more than 1 day

          ICN: CJ iHerb Service Center

• 070-5239-0946, 070-4351-5239, 070-4351-5241 (8 A.M. – 6 P.M.)

CJ Tracking Sample:

Lotte Global Logistics Co., Ltd.

• No pick up on Saturday
• Going to Incheon ICN
• Contact numbers for changing address, PCC code or any modification (including custom clearance issues)
• Do not contact CS-Tier 2 or GL to find out where the package is unless estimate date has passed more than 1 day

          Lotte iHerb Service Center

• 032-745-9402 (9 A.M. - 12 P.M. and 1 P.M. – 6 P.M.)

Lotte Tracking Sample:

Important

• Undelivered orders will come back to their warehouse
• The order will be discarded after confirm from iHerb GL Team.

Available payment methods

Available payment methods to Korean Won

• Credit card
• Union Pay
• Payco (KCP Payment System)
• KCP Credit Card
• KCP Bank Transfer

Available payment methods to US Dollar

• Credit Cards
• PayPal
• Apple Pay

Credit Card

• Korean Won (MC, Visa, AX)
• US Dollar (MC, Visa, AX, Union, Discover, JCB, Diners Club, BC Global)

Union Pay

• Work for both Korean Won and US Dollar
• Chinese network company similar to Visa and Mastercard.

PAYCO

• Work for Korean Won only.
• Korean PayPal.

KCP Credit Card

• Korean credit card and debit card processing company.
• Credit and debit cards processed are: Shinhan, Samsung, Hana, Hana (foreign), Lotte, KB (Korea Bank), NH Chaeum (Nong Hyup), Eunryun (foreign card), BC, Citi, Ju Chuk, Hyundai, Jeju, MC, Suhyup, Jun Book, Guang Zhou
• Some credit cards offer Interest-free installment payment is available as option from certain amount of purchase for cerain period.
• Ex. 2-6 month interest-free payment from 50,000 Won purchase (about $45 USD)

KCP Bank Transfer

• Wire payment systems processed are: KB (Korea Bank), Suhyup Bank, Woori Bank, Citi Bank, Jeju Bank, Gyungnam Bank, Shinhyup Bank, Sanrim Johap, Hana Bank, K Bank (online bank)